By subscribing to any of our coaching packages on our Site, you are accepting this Agreement and you represent and warrant that you have the right, authority, and capacity to enter into this Agreement. If you do not agree with all of the provisions of this Agreement, do not access and/or use the Services. You may not purchase coaching packages, access or use the Services or accept the Agreement if you are not at least 18 years old.
Coaching is an ongoing interactive, professional relationship between Confia and Client designed to help Client achieve his/her desired results in their career and in life. Coaching is a structure that facilitates the process of personal and/or professional development. Coaching is for individuals who are emotionally and psychologically healthy and who want to make changes and move forward in their lives.
Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders. Client understands that coaching is not to be used as a substitute for professional advice by legal, mental, medical or other qualified professionals and will seek independent professional guidance for such matters. If Client is currently under the care of a mental health professional, Confia through its coaches (“Coach”) will recommend that Client inform the mental health care provider.
Client is solely responsible for creating and implementing his/her own physical, mental and emotional well-being, decisions, choices, actions and results arising out of or resulting from the coaching relationship and his/her coaching calls and interactions with the Coach. As such, the Client agrees that the Coach is not and will not be liable or responsible for any actions or inaction, or for any direct or indirect result of any services provided by the Coach.
The Coach agrees to provide the Client with professional coaching services to facilitate the achievement of agreed objectives through a series of regular meetings or conversations with the Client.
Client agrees to take full responsibility for his/her choices and decisions during coaching. Client must arrive on time for each session, come prepared and ready to participate in the coaching sessions, and turn off all distracting electronic devices during the sessions. Client must be committed to performing/completing all tasks agreed to within coaching sessions. Client must carry out any reasonable task deemed by the Coach as required in preparation to reach the coaching objectives. If Client refuses to carry out such actions without reasonable justification, this Agreement may be terminated by the Coach.
Session Location. At this time, we only offer in person coaching sessions at the location identified on our online scheduling page (which is subject to change in our sole discretion). If you cannot conduct your coaching sessions in person at the designated location, please do not subscribe to a coaching package.
Session Availability. You may only schedule a coaching session within the availability displayed on our online scheduling page. We will not offer coaching sessions outside of that availability and we cannot guarantee that our availability will be the same month to month. Availability is subject to change in our sole discretion.
Scheduling. Client will receive an allotted number of monthly sessions depending on the coaching package purchased and the Client must schedule their allotted sessions within each monthly billing cycle (which is approximately 30 days from the day you purchased your coaching package). Scheduling coach sessions comes on a first come first serve basis. We cannot guarantee Clients that the coaching session will take place at the same time each week or month so we recommend scheduling your allotted sessions upon subscribing to the Services or at the beginning of each billing cycle. If the Client fails to schedule all allotted sessions during that time period, the Coach is not obligated to roll over sessions. All sessions must be scheduled online through the Site. The Client will receive an email confirmation once scheduling is complete.
Recording. With Client’s written consent, and for limited purposes, Coach may record the sessions by audio or video.
Late Policy. If the client arrives late to any scheduled session, the Coach agrees to offer a shortened session if time permits. No refund or credit will be provided for the lost time.
Session Cancellations. If the Client needs to cancel or change the time of a coaching session, the Coach will need 48 hours’ notice. We reserve the right to bill Client for a missed meeting cancelled less than 48 hours in advance. Coach will attempt in good faith to reschedule the missed meeting during the monthly session cycle, availability permitting.
Coach Fees & Payment Terms
Coaching Fees, Subscription, and Billing. Coaching fees are outlined in the package types available on the Site (which our subject to change in our sole discretion). Currently our coaching packages are offered as monthly subscriptions. All monthly subscription fees are collected upfront. All payments must be made by credit card via the online checkout portal. If you purchase a subscription from Confia, your subscription will automatically renew at the end of each billing cycle, typically every thirty (30) days, at which point you will automatically be charged on your anniversary date for the next billing cycle. If you cancel your subscription you will maintain access to your allotted coaching sessions for the remainder of the billing cycle. We do not offer prorated refunds for cancelling in the middle of a billing cycle.
Pricing Changes. We may add new services for additional fees and charges, add or amend fees and charges for existing services, at any time in our sole discretion. We reserve the right to correct pricing errors that may inadvertently occur. Any change to our pricing or payment terms shall become effective in the billing cycle following notice of such change to you as provided in this Agreement. In our sole discretion, we may offer promotional pricing or discounts.
Payment Information; Taxes. All information that you provide in connection with a purchase or transaction must be accurate, complete, and current. You agree to pay all charges incurred by users of your credit card, debit card, or other payment method used in connection with a purchase or transaction at the prices in effect when such charges are incurred. You will pay any applicable taxes or transaction fees, if any, relating to any such purchases made on the Site. You must keep current payment information on file with Confia and your account must be adequately funded to pay for the Services. We are not responsible for any fees or transaction costs Client may incur from Client's bank or other third parties for having insufficient funds in your account when your subscription fee is charged.
Notification of Payment or Non-Payment. We may but are not required to email you a receipt when your card has been charged or if a payment fails. If your card cannot be charged your access to Services may be suspended and you will need to update your card information in order to resume receiving the Services. In our sole discretion, we may terminate this agreement or decline to provide additional sessions if the Client is delinquent on the payment of any fees.
Refunds. Client can request a refund for any amounts paid up to 48 hours before the first coaching session beings. No refunds will be issued once the coaching sessions commence. Refunds will be issued only using the payment method on file. Bank fees or other transaction fees the Client may incur from purchasing a subscription are excluded from amounts refunded to Client.
Chargebacks. If you have a dispute concerning any payment transaction, please contact us at firstname.lastname@example.org. If, at any time, you contact your bank or credit card company to reject the charge of any payable fees (“Chargeback”), this act will be considered a breach of your payment obligations, and we reserve the right to automatically terminate your use of the Services. We reserve the right to dispute any Chargeback and take all reasonable action to authorize the transaction. In the event of a Chargeback, your Account may be terminated and any files, data, or content contained in your Account may be subject to cancellation. We will not be liable for any loss of files, data or content as a result of a Chargeback. Without limiting other available remedies, Customer must pay Confia upon demand for amounts owed under this Agreement, plus interest on the outstanding amount at the lesser of one percent (1%) per month or the maximum interest allowed by applicable law, plus attorneys’ fees and other costs of collection to the extent permitted by applicable law.
The coaching relationship is built on trust. The Coach agrees to keep all conversations and information with the Client private and confidential. No personal ideas, information or thoughts expressed will be shared with anyone, other than in the following instances: (i) a referral is required in which event the Coach will seek prior consent from the Client before disclosing any matter to the referral source, (ii) the disclosure is required by law, or (iii) the Coach determines that there is clear and imminent danger to the Client or others.
No Warranties Provided
Confia makes no representation or warranty to the Client that any of the coaching methods or the sessions will work for the Client’s circumstances. The Client will not hold Confia or the Coach responsible for the failure (in whole or in part) to achieve any of the Client’s goals.
Term and Termination
Subject to this Section, this Agreement will remain in full force and effect while you use the Services. We may (a) suspend your rights to use the Site and/or Services (including your Account) or (b) terminate this Agreement, in our sole discretion, for failing to pay the coaching fees or your violation of this Agreement. Upon termination of this Agreement, your Account and right to access and use the Services will terminate immediately. Upon termination of this Agreement, all of the provisions will terminate except those that by their nature should survive.
Changes to Agreement. This Agreement is subject to occasional revision, and if we make any substantial changes, we may notify you by sending you an e-mail to the last e-mail address you provided to us (if any) and/or by prominently posting notice of the changes on our Site. Any significant changes to this Agreement will be effective 30 days after posting such notice. You are responsible for providing us with your most current e-mail address. In the event that the last e-mail address that you have provided us is not valid, or for any reason is not capable of delivering to you the notice described above, our dispatch of the e-mail containing such notice will nonetheless constitute effective notice of the changes described in the notice. Continued use of our Site or Services following notice of such changes will indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.
Last Updated September 26, 2019